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Privacy Policy

1. Purpose

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with us online.
By using our services, you consent to the practices described herein.

2. Information We Collect

We may collect the following categories of information:

a. Personal Details

  • Name, billing and shipping address

  • Email address and contact number

  • Payment and transaction details (processed securely by third-party payment gateways)

b. Technical Data

  • IP address, device type, browser information

  • Cookies and analytics data relating to your browsing activity

c. Communications

  • Messages, feedback, or support requests submitted through our contact forms or email

We do not knowingly collect data from individuals under the age of 13.

3. How We Use Your Information

We collect and process personal data to:

  • Fulfil and deliver your orders

  • Provide customer support and respond to enquiries

  • Manage your account and order history

  • Send updates regarding your purchase or pre-orders

  • Improve our website, user experience, and product offerings

  • Comply with legal obligations and prevent fraudulent transactions

We only use your information where it is necessary for these legitimate business purposes or where you have provided consent.

4. Sharing and Disclosure

We do not sell or rent your personal information.
We may share limited data with:

  • Payment processors (e.g. Stripe, PayPal) for secure transactions

  • Shipping and logistics providers to deliver your orders

  • IT and website service providers who support our operations

  • Legal or regulatory authorities where required by law

All third parties are contractually bound to safeguard your information and use it only for authorised purposes.

5. Data Storage and Security

Your information is stored on secure servers and protected using industry-standard encryption, access controls, and firewalls.
Payment information is processed through PCI-DSS-compliant gateways and never stored on our servers.

While we take reasonable precautions to protect your data, no online transmission is entirely secure, and you acknowledge this inherent risk.

6. International Data Transfers

If you are located outside Australia, please note that your information may be processed and stored in jurisdictions where data-protection laws differ.
We ensure that such transfers are conducted with adequate safeguards consistent with GDPR requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or update your personal data

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent for marketing communications

  • Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@royalgambit.com.au.

8. Cookies and Analytics

We use cookies to enhance user experience, remember preferences, and analyse traffic through services such as Google Analytics.
You may disable cookies in your browser settings, though some site features may be affected.

9. Marketing Communications

We may send promotional updates about new releases, expansions, or events.
You can unsubscribe at any time via the link in the email or by contacting us directly.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described above, unless a longer period is required by law or for legitimate business reasons (e.g. accounting or dispute resolution).

11. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or security.
We recommend reviewing the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The revised version will be posted on our website with an updated “Last Updated” date.

13. Contact Us

For questions, data requests, or complaints regarding privacy, contact:

📜 Muscat Enterprises
✉️ tim_muscat@icloud.com
🌐 www.royalgambit.com.au

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